Refund Policy

We want you and your dog to be completely satisfied with your purchase. That is why we offer a 30-day return policy, giving you 30 days after receiving your item to request a return or exchange.

1. 1. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, clean, free of dog hair, and in its original packaging.

   2. How to Start a Return To initiate a return, please contact us at info@pawpets.co with your order number and reason for return. Once approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

   3. Exchanges The fastest way to ensure you get the right size for your dog is to return the item you have, and once the return is accepted, place a new order for the desired size.

   4. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed on your original payment method within 5–7 business days.

   5. Damaged or Defective Items Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately at info@pawpets.co so we can evaluate the issue and make it right for you.