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Terms of Service

Email: info@pawpets.co

Welcome to PawPets. By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully, as they form a binding agreement between you and PawPets.

  1. General Conditions By placing an order, you confirm that you are at least 18 years old, that the information you provide is accurate and complete, and that you are an authorized user of the payment method used. We reserve the right to refuse or cancel any order, or to refuse service, where we reasonably suspect fraud, unauthorized payment, or a breach of these Terms.

  2. Products and Pricing We aim to describe and price every product accurately. Prices, descriptions, and availability may change at any time without notice. In the event of an obvious pricing or description error, we reserve the right to cancel the affected order and issue a full refund, even after an order confirmation has been sent.

  3. Payments and Authorization All payments are processed through trusted, secure providers, and we do not store your full payment details. By submitting an order and providing a payment method, you authorize us to charge the full order amount, including any applicable shipping and taxes, to that payment method. You confirm that you are the account holder or have explicit permission to use it. Submitting an order constitutes a firm commitment to purchase.

  4. Order Acceptance and Cancellation Your order is an offer to buy, and a contract is formed once we send your dispatch confirmation. Orders may be canceled within the window and on the conditions set out in our Order Cancellation policy. After that window, orders enter fulfillment and can no longer be canceled or changed.

  5. Shipping, Delivery, and Risk Our standard processing time is 1–2 business days, and estimated delivery is 4–8 business days (US & CA). Delivery timeframes are estimates and are not guaranteed. You are responsible for entering a correct and complete shipping address at checkout. Responsibility for the order passes to you once it is delivered to the address you provided, or once tracking confirms delivery to that address, at which point the order is considered fulfilled.

  6. Returns and Refunds Returns and refunds are handled in accordance with our 30-Day Return Policy, which forms part of these Terms. Returns must be approved by us before any item is sent back, and refunds, where approved, are issued to the original payment method only.

  7. Disputes and Chargebacks If you have any concern about an order, a charge, or a delivery, please contact us first at info@pawpets.co so we can resolve it directly. We respond to every inquiry within 24 hours and resolve most issues swiftly. By agreeing to these Terms, you agree to raise any billing concern with us before initiating a chargeback or payment dispute. Initiating a chargeback for an order that was delivered as described, or that falls outside the terms of our published policies, may be treated as a breach of these Terms, and we reserve the right to submit our records, including order, delivery, tracking, and communication history, in response.

  8. Limitation of Liability To the fullest extent permitted by law, PawPets is not liable for any indirect, incidental, or consequential loss arising from the use of our products or website. Our total liability in connection with any order is limited to the amount you paid for that order.

  9. Governing Law These Terms are governed by the laws of the United States. Your order will be processed in accordance with applicable laws, and any disputes will be handled respectfully and in the spirit of finding the best resolution for you.

  10. Amendments We may update these Terms from time to time. Changes take effect as soon as they are posted, and the "last updated" date above will reflect the most recent version. Your continued use of the site after changes are posted constitutes acceptance of the updated Terms.

  11. Contact Us Questions about these Terms? Contact us at info@pawpets.co and we'll be happy to help.

  12. SMS Terms & Conditions By providing your mobile number, you agree to receive recurring automated marketing and order-related text messages from PawPets. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Questions: info@pawpets.co

By using our site and placing an order, you acknowledge that you have read, understood, and agree to these Terms of Service.